Digital Account Manager

Overview

We’re seeking a highly motivated, independent self-starter based in New England to join our growing team as a Digital Account Manager. In this role, you will serve as a trusted strategic partner to clients, confidently leading conversations that align with their business objectives while ensuring the seamless execution of marketing strategies across multiple channels.

As a key player on our team, you will take ownership of client relationships, proactively rally internal teams to drive actions, and oversee projects to ensure high-quality work is delivered on time and exceeds expectations. You thrive in a fast-paced environment, are comfortable taking responsibility for outcomes, and are passionate about delivering impactful results from start to finish.

About Anchour

Anchour is a creative agency of 33 and growing, focused on building unforgettable brands and digital experiences that help businesses punch above their weight. Headquartered in Maine, we specialize in serving SMBs and startups across industries like consumer goods, home services, financial services, retail, and professional services.

As a full-service agency, we offer strategy, branding, website design, development, copywriting, and performance marketing solutions. At Anchour, we believe in cultivating an inclusive environment where creativity, curiosity, and collaboration thrive.

What You’ll Do

As a Digital Account Manager, you will play a pivotal role in driving strategic client conversations and fostering strong relationships to achieve their business goals. Working alongside project managers, digital marketers, and other Anchour team members, you will guide client interactions with a clear understanding of their objectives and challenges. Your ability to lead with confidence, organization, and collaboration will ensure successful outcomes for both clients and internal teams.

In this role, you will take ownership of client communications and be responsible for driving projects forward. This includes leading strategic discussions, clearly articulating scope and process, aligning on priorities, managing client feedback, and addressing questions and concerns with tact and professionalism.

You are expected to bring a strong understanding of marketing channels and tactics—including paid ads, email marketing, SEO/SEM, organic social, and general marketing planning—and effectively communicate their value and application to clients.

You’ll facilitate meetings with internal and external audiences and will work closely with our project management and other team members to share project updates with relevant stakeholders and facilitate client feedback and approvals to keep projects moving forward.

Additionally, you’ll be responsible for proactively identifying your accounts’ opportunities for growth and any potential challenges with the client services team. This includes assisting with the development of proposals, scopes, and agreements for your clients.

What We’d Like To See

We’re looking for someone with a combination of strategic insight, exceptional communication skills, and a deep understanding of integrated marketing campaigns.

Experience: 4+ years in an agency role like Account Manager, Client Strategist, or Digital Marketer, or 4+ years managing marketing efforts as a client-side leader.
Marketing Knowledge: Broad expertise across marketing disciplines, including paid ads, social media, email marketing, SEO/SEM, and analytics, with the ability to confidently discuss their application and value with clients.
Exceptional Communicator: Skilled at navigating complex conversations with clients, managing expectations, and presenting work effectively.
Problem Solver: Adept at identifying and addressing challenges with tact and professionalism while seizing opportunities for account growth.
Organized & Detail-Oriented: Capable of managing multiple client relationships and projects simultaneously, balancing competing priorities without losing sight of big-picture objectives.
Collaborative Leader: Comfortable working cross-functionally with internal teams, facilitating collaboration, and aligning diverse perspectives to deliver results.
Adaptable & Curious: Passionate about staying current on industry trends, tools, and best practices, bringing new ideas and innovations to clients and the team.
Client-Focused: Thrives on building strong client relationships and delivering impactful, results-driven marketing strategies.

While New England-based candidates are preferred for occasional in-person client or team meetings, we welcome remote applicants who demonstrate the right fit.

Work Style

A collaborative and ego-free personality, with enthusiasm for working with and receiving input from our team and clients.
Entrepreneurial mentality, comfort wearing many hats, and balancing many projects and priorities.
Great sense of humor and the ability to not take yourself or our work too seriously!

What You’ll Get

Competitive Salary.
Profit Sharing. Our success is your success.
Retirement. Savings plan with a 4% company match.
Premium Insurance. Premium health, dental, vision, and life insurance with generous coverage for our US-based team members.
Optional HSA. An optional health savings account (HSA) for employees to set aside money on a pre-tax basis for medical expenses.
Home Office Setup. Get a laptop + 50% reimbursement for home office equipment.
Paid & Flexible Holidays. 12 paid holidays throughout the year, including three flexible holidays.
Paid Time Off. Minimum three weeks of paid time off per year.
Paid Leaves. Paid parental, medical, bereavement, and other types of leave.
Flexible & Summer Fridays. Half-day Fridays throughout the summer, and a get-it-done-and-go mindset year-round.
Lifelong Learners Fund. Cash for professional development (books, conferences, courses), and team bonding fun times.
Baby Bonding Bucks. $500 bonus to cover diapers, meals, or other baby-related expenses for any employee welcoming a new child.